Privacy Policy

Introduction

Million Tour ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit or use our platform, make a booking, or otherwise interact with our services. By using Million Tour, you consent to the practices described in this policy. We may update this policy from time to time; continued use of the platform after changes constitutes acceptance of the revised policy.

A. Data Collection

We collect personal information that you provide directly to us and information generated through your use of our platform. This includes:

Identity information: Full name, date of birth, gender, and nationality.
Contact information: Email address, phone number, and postal address.
Travel documents: Passport number, visa details, and other travel-related identification as required by Providers to process bookings.
Payment and transaction details: Credit or debit card details (processed securely through our payment gateway partners), transaction history, and billing information.
Technical data: IP address, browser type and version, device identifiers, operating system, time zone settings, and cookies.
Usage data: Pages visited, search queries, booking history, click-stream data, and other information about how you interact with our platform.

B. Data Usage

We use the information we collect to:

Process bookings: Create and manage your reservations, communicate confirmation and booking details to you and the relevant Provider, and facilitate payment.
Customer support: Respond to your enquiries, resolve complaints, and provide assistance throughout your booking journey.
Notifications and confirmations: Send booking confirmations, itinerary updates, pre-departure reminders, and important service-related communications.
Marketing and promotional communication: With your consent where required, send newsletters, special offers, travel recommendations, and other promotional content. You may opt out at any time.
Platform improvement: Analyse usage patterns, conduct research, and develop new features to improve the Million Tour experience.
Legal and compliance obligations: Comply with applicable laws, resolve disputes, and enforce our agreements.

C. Data Sharing

We may share your personal information with third parties in the following circumstances:

Hotels and accommodation providers: To facilitate confirmed reservations and communicate guest details as required.
Airlines and transport operators: To confirm flight bookings, seat allocations, and passenger identification as required.
Tour operators and travel agencies: To confirm packages, share traveller details, and coordinate itineraries.
Payment gateways: To securely process transactions on your behalf.
Other travel-related service providers: Including transfer companies, attraction operators, and insurance partners necessary for booking fulfilment.
Legal and regulatory authorities: Where required by law, court order, or regulatory requirement.

We do not sell your personal information to third parties for their independent marketing purposes.

D. Cookies

Million Tour uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

Analytics: Understand how visitors use our platform, measure performance, and identify areas for improvement.
User behaviour tracking: Remember your preferences, maintain your session, and provide a seamless browsing experience across visits.
Personalisation and platform improvement: Tailor content, search results, and recommendations based on your interests and past interactions.

You may control or disable cookies through your browser settings; however, doing so may limit your ability to use certain features of the platform. By continuing to use Million Tour with cookies enabled, you consent to our use of cookies as described above.

E. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. These measures include:

Encryption: Sensitive data, including payment information, is encrypted in transit using TLS/SSL protocols.
Restricted access controls: Access to personal data is limited to authorised personnel who require it to perform their job functions.
Security monitoring: Continuous monitoring of our systems for vulnerabilities, intrusion attempts, and anomalous activity.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the platform at your own risk.

F. Data Retention

We retain your personal informationfor as long as is necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, and regulatory obligations. Retention periods vary depending on the type of data and the context:

Booking and transaction records are typically retained for the period required under applicable financial and tax laws.
Account information is retained for the duration of your active account and for a reasonable period thereafter to handle post-account queries.
Marketing preferences are retained until you withdraw consent or request deletion.

When personal data is no longer required, we delete or anonymise it in accordance with our data retention procedures.

G. Your Rights

Subject to applicable data protection laws, you have the following rights in respect of your personal information:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request that inaccurate or incomplete personal data be corrected.
Deletion: You may request the deletion of your personal data, subject to our legal and contractual obligations to retain certain information.
Marketing opt-out: You may unsubscribe from marketing communications at any time using the unsubscribe link in any marketing email or by contacting us directly.
Portability: Where technically feasible and legally required, you may request that your data be provided in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us via our Contact Page. We will respond to all legitimate requests within the timeframes required by applicable law.

H. International Data Transfers

Million Tour operates across multiple regions, and your personal information may be stored on, transferred to, or processed by servers and service providers located outside the UAE or your country of residence. By using our platform, you acknowledge and consent to the transfer of your personal data to jurisdictions that may have different data protection standards from those in your home country. Where such transfers occur, we take appropriate safeguards to ensure your data is adequately protected in accordance with applicable law.

I. User-Generated Content

Reviews, ratings, photographs, and other content you submit to Million Tour may be displayed publicly on our platform. By submitting such content, you grant Million Tour a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and adapt that content for the purposes of operating and promoting the platform, including use in marketing materials, social media, and other promotional activities. Please refer to our Content Policy for detailed guidelines on what may be submitted.

J. Policy Updates

Million Tour reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform functionality. All updates will be published on this page with a revised "Last Updated" date. Where changes are material, we may additionally notify registered users by email. Your continued use of the platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page regularly.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact our team. We are committed to addressing your enquiries promptly and transparently.