Terms & Conditions

A. Platform Usage

Million Tour is anmarketplace that facilitates the discovery and booking of travel packages offered by independent, third-party tour agencies and service providers ("Providers"). By accessing or using this platform — whether as a registered user or a guest — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy. If you do not agree, you must discontinue use of the platform immediately.

Million Tour reserves the right to modify these terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

B. Content Usage

All content on Million Tour — including but not limited to text, images, graphics, logos, trademarks, icons, audio clips, digital downloads, data compilations, and software — is the property of Million Tour or its content suppliers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or commercially exploit any content on this platform without our prior written authorisation. Systematic retrieval of platform content to create or compile, directly or indirectly, a collection, database, or directory without our express written consent is strictly prohibited.

C. Transaction Privity

When you book a tour package or travel service through Million Tour, the contract for that service is formed directly between you and the relevant Provider. Million Tour acts solely as a facilitator and is not a party to the booking contract. All obligations, liabilities, representations, and warranties relating to the travel service are those of the Provider, not Million Tour.

Million Tour does not represent, warrant, or guarantee the performance of any Provider and shall not be held liable for any failure by a Provider to fulfil their obligations to you.

D. Third-Party Services

Hotels, airlines, tour operators, transportation providers, payment gateway operators, and all other third-party services accessible through or associated with bookings made on Million Tour operate independently and under their own terms and conditions. Million Tour has no control over, and accepts no responsibility for, the actions, omissions, or policies of any third-party service provider. You are encouraged to review the terms and conditions of each third-party provider before completing a booking.

E. Pricing & Availability

All prices displayed on Million Tour are provided by Providers and may be subject to change at any time without notice, including changes due to currency fluctuations, tax adjustments, fuel surcharges, or Provider updates. Prices, special offers, and availability are not guaranteed until a booking has been confirmed in writing by the relevant Provider and full payment has been received. Million Tour reserves the right to cancel or adjust any booking where a pricing error is identified prior to confirmation.

F. Cancellation & Refunds

Cancellation and refund entitlements are determined by the terms of the individual Provider and are set out at the time of booking. Key considerations include:

Cancellation policies vary by Provider and may result in partial or full forfeiture of amounts paid.
The timing of a cancellation request directly affects the amount, if any, that may be refunded.
Processing fees, convenience charges, and platform service fees may be non-refundable regardless of the reason for cancellation.
Non-refundable bookings are clearly marked prior to confirmation; by completing such a booking you acknowledge and accept the non-refundable nature of the payment.
Refund processing timelines are governed by our Refund Policy.

G. Limitation of Liability

To the maximum extent permitted by applicable law, Million Tour, its directors, officers, employees, agents, affiliates, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

Flight delays, cancellations, or schedule changes by airlines or transport operators.
Visa rejections, denied boarding, or immigration refusals.
Travel disruptions caused by weather, natural disasters, civil unrest, or other events outside our control.
Accidents, injuries, illness, or personal property loss occurring during travel.
Supplier failures, insolvencies, or non-performance by Providers.
Loss of enjoyment, loss of opportunity, or any other indirect or consequential loss.

In circumstances where liability cannot be excluded by law, Million Tour's total aggregate liability shall not exceed the amount paid by you for the specific booking giving rise to the claim.

H. Force Majeure

Million Tour shall not be in breach of these Terms & Conditions, nor liable for any delay or failure to perform, where such delay or failure results from events beyond our reasonable control. Force majeure events include, but are not limited to:

Natural disasters (earthquakes, floods, hurricanes, volcanic eruptions).
Pandemics, epidemics, or public health emergencies declared by authorities.
Strikes, industrial action, or labour disputes.
Government actions, legislation, sanctions, trade embargoes, or border closures.
Acts of war, terrorism, civil unrest, or political instability.
Technical outages, cyberattacks, or failure of third-party infrastructure.

Where a force majeure event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact on your booking.

I. Customer Responsibility

As a user of Million Tour, you agree to:

Provide accurate, truthful, and up-to-date personal information at the time of registration and booking.
Ensure that all travellers named on a booking hold valid passports, visas, travel permits, and any other documentation required for the intended journey.
Comply with entry requirements, health declarations, vaccination requirements, and any other conditions imposed by destination countries or transit points.
Not use the platform for any unlawful, fraudulent, or abusive purpose.
Keep your account credentials confidential and notify us immediately if you suspect unauthorised use of your account.

Million Tour accepts no responsibility for any loss, inconvenience, or additional cost arising from your failure to comply with the above obligations.

J. Indemnification

You agree to indemnify, defend, and hold harmless Million Tour and its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use or misuse of the platform.
Your violation of these Terms & Conditions or any applicable law or regulation.
Any content you submit, post, or transmit through the platform.
Your infringement of any intellectual property or other rights of any third party.

K. Referral Program

Where Million Tour offers a referral programme, the following conditions apply:

Referral rewards are subject to verification and validation before being credited to your account.
Million Tour reserves the right to withhold, reverse, or forfeit referral rewards where fraudulent activity, self-referral, or any other breach of programme rules is suspected or confirmed.
Referral rewards have no cash value and may not be transferred, sold, or exchanged outside the platform unless expressly stated.
Million Tour may modify, suspend, or discontinue the referral programme at any time without prior notice.
Decisions regarding eligibility, reward calculation, and programme rules are final and at Million Tour's sole discretion.

L. Privacy

Your use of Million Tour is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using this platform, you consent to the collection, use, and processing of your personal information as described in the Privacy Policy. We encourage you to review the Privacy Policy to understand our data practices.

M. Grievance Officer & Dispute Resolution

If you have a complaint or grievance relating to our services, please contact us in the first instance through our Contact Page. We aim to acknowledge all complaints within 2 business days and resolve them within 14 business days where possible.

For formal grievances, you may write to our designated Grievance Officer at the address or email listed on our contact page. Please include your full name, booking reference number (if applicable), a detailed description of your complaint, and any supporting documentation. We will investigate all formal complaints fairly and in accordance with applicable consumer protection laws.

These Terms & Conditions are governed by applicable law. Any disputes that cannot be resolved through our internal process may be referred to the appropriate dispute resolution authority in your jurisdiction.